Music City Concrete Warranty Program

Welcome to Music City Concrete! We are committed to providing top-quality concrete installation services that you can rely on for years to come. As a testament to our confidence in our workmanship and materials, we are pleased to offer a comprehensive warranty program for all our residential concrete installations.

1. Warranty Coverage

Music City Concrete offers a [1-Year Warranty] from the date of installation on all residential concrete projects, including but not limited to driveways, patios, sidewalks, and foundations. Our warranty covers defects in workmanship and materials that may result in:

• Significant cracking
• Scaling
• Spalling

This warranty ensures that your concrete installation remains durable and functional under normal residential use.

2. Warranty Exclusions

Our warranty does not cover damage or defects resulting from the following:

• Natural disasters (e.g., earthquakes, floods, tornadoes)
• Improper use, negligence, or abuse (e.g., heavy vehicle traffic on surfaces not designed for such use)
• Exposure to harmful chemicals or substances (e.g., de-icing salts, oils)
• Lack of proper maintenance (e.g., failure to seal concrete as recommended)
• Normal wear and tear, including minor or hairline cracking, surface blemishes, and discoloration
• Structural changes to the property or ground movement
• Modifications or repairs by a third party without prior approval from Music City Concrete

3. Maintenance Requirements

To keep this warranty valid, the homeowner must adhere to the following maintenance guidelines:

• Sealing: All concrete surfaces must be sealed within [6-12 months] of installation and resealed every [3 years] thereafter to protect against water, chemicals, and general wear.
• Cleaning: Regular cleaning to remove dirt, debris, and potentially harmful substances (e.g., oil, grease) is required.
• Snow and Ice Removal: Use non-corrosive, non-abrasive methods to remove snow and ice. Avoid using de-icing salts or chemicals that may damage the concrete surface.

Failure to comply with these maintenance requirements may void the warranty.

4. Claims Process

If you believe that your concrete installation has a defect covered by this warranty, please follow the steps below to file a claim:

1. Contact Us: Notify our customer service team within 30 days of noticing a defect.
   • Phone: 615-613-5383
   • Email: musiccityconcrete@yahoo.com
2. Provide Documentation: Include your original receipt or proof of purchase and any photos or descriptions of the defect.
3. Inspection: We will schedule an inspection of the affected area within a reasonable timeframe to assess the issue.
4. Resolution: If the defect is covered by our warranty, we will repair the affected area, and/or replace the defective concrete.

5. Remedies and Solutions

Upon approval of a valid warranty claim, Music City Concrete will take one of the following actions:

• Repair: We will repair the affected area to restore it to its intended function and appearance.
• Replacement: If repair is not feasible, we may replace the defective concrete with new materials of comparable quality.
• Refund: In some cases, we may offer a partial or full refund up to the original cost of the installation.

This warranty is limited to the original scope of work performed and does not cover additional costs related to the repair or replacement, such as landscaping, removal of structures, or other site modifications.

6. Transferability

This warranty is transferable to new homeowners within the warranty period, provided that Music City Concrete is notified of the ownership change within 30 days and all maintenance requirements have been met. The new homeowner must provide proof of continued maintenance to claim the warranty.

7. Legal Disclaimers

This warranty does not limit or supersede any legal rights you may have under applicable state or federal laws. All services and warranties provided by Music City Concrete are governed by the laws of the State of Tennessee. Our liability under this warranty is limited to the repair, replacement, or refund described above.

8. Contact Information

For any questions or concerns regarding this warranty, or to file a claim, please contact us:

• Phone: 615-613-5383
• Email: musiccityconcrete@yahoo.com
• Office Hours: Monday to Friday, 8:00 AM to 4:00 PM Central Standard Time

9. Conclusion

At Music City Concrete, we stand by the quality of our work and are committed to your satisfaction. Please don’t hesitate to reach out to us with any questions or concerns regarding our warranty program. Thank you for choosing Music City Concrete for your concrete installation needs!